The rise of electric vehicles comes undoubtedly off the back of the desire for a carbon free future but also the increase in choice and style of electric cars available as well. No longer a car of function over style, plug-ins are continuing to take on its fossil fuel counterparts- with new battery electric vehicle […]

If anyone had said that the majority of 2020 would be spent working from home, we probably wouldn’t have believed them. Although working from home is the ‘norm’ these days, it was something the Apollo Customer Experience team had never needed to do before. Managing a remote contact centre seemed like a daunting task and

A consumer’s trust in your brand can be a deciding factor in them choosing to buy a product or service from you. Global communications firm, Edelman, conducted a survey that showed that only 34% of people trust the brands they use. It also revealed that 81% of people agree brand trust is a deciding factor

Increasingly, suppliers are offering renewable energy contracts to attract customers who want to make environmentally conscious decisions. However, not all renewable energy contracts are the same. Whilst we are all receiving the same energy mix from the grid regardless of whether we choose renewable or not, some customers with all good intentions are being mis-sold

Our previous blog, released in March, commented on the contrasting market conditions at the time relative to 12 months prior. In the almost 3 months since, the contrast has grown only starker. Prevailing prices at time of writing are just below 70p/th – almost 7 times greater than at the same time in 2020, when

At the start of 2020 we began a major new programme of work, a project pivotal to the future of Niccolo, the re-design and replacement of the systems that support our core business as an energy supplier.  The replacement of these systems will touch every aspect of our business with far-reaching implications for IT, our

Recently, Analytics Manager Samantha Potter, discussed the first ten days of the second national lockdown and how this had impacted gas usage of some AMR (Automated Meter Reading) device sites across a range of sectors. This week she looks at a more in-depth comparison of the most recent lockdown with the first national lockdown in late March.

A recent survey by Lloyds Banking Group of more than 1,000 small and medium-sized businesses (SMEs) across the UK has revealed that four in 10 are unsure of how the Government’s commitment to net-zero by 2050 will impact them, never mind the role they play in reaching the goal. More than nine in 10 respondents said

COVID-19 has triggered a sharp rise in businesses looking to better manage their energy supply; as such, they are seeking to reduce costs where possible, without compromising on output or service.  Understanding your energy use Having a plan for your energy management can mean reduced bills and money saved, but beyond this, a real focus

What is net zero?  Net Zero means achieving balance between the volume of emissions we release into the atmosphere and the amount we take out. The UK Government is the first major economy to set a world-leading target to achieve Net Zero by 2050; this of course is all in a bid to tackle climate