Insights

If anyone had said that the majority of 2020 would be spent working from home, we probably wouldn’t have believed them. Although working from home is the ‘norm’ these days, it was something the Apollo Customer Experience team had never needed to do before. Managing a remote contact centre seemed like a daunting task and […]

The rise of electric vehicles comes undoubtedly off the back of the desire for a carbon free future but also the increase in choice and style of electric cars available as well. No longer a car of function over style, plug-ins are continuing to take on its fossil fuel counterparts- with new battery electric vehicle

As we adjust to the new normal, with the most significant effects of Covid-19 and related lockdown restrictions hopefully behind us, the gas market too has begun to show some persistent signs of recovery and a return toward its own new normal. Our last blog piece signed off by saying “if we can avoid a

The last blog post in this series commented on an upward trajectory set beginning in August, with gas demand recovering relatively quickly from the lows of the first lockdown fuelling a recovery in prices. However, we signed off then summarising that much uncertainty remained – particularly around whether a second spike could send us back

adoption of technology to operate business as usual. According to a McKinsey Global Survey, companies have accelerated the digitisation of their customer interactions and their internal operations by three to four years. This increased investment in tech, welcomes a new era of digitally savvy customers and a new standard that customers expect in service. Greater

Below is an insight into October’s gas market price trends – here are the headlines; Prices continue to recover as several bullish factors hit the market at once, but tail off toward end of month. Near curve prices most affected, with discount to further out contracts tightening. Temperatures close to normal, but wettest month on record

One year on from the first lockdown and the underlying story in the gas market could not be more different. Unprecedented low demand and unseasonably high storage stocks were reflective of a very loose market through much of 2020, but after a quite chaotic winter with strong demand recovery across the globe paired with supply issues

The shift to remote working is not only changing how people work day to day, it is also changing how new employees are recruited and hired. The HR department has most certainly been on a learning journey this year, weaving our way through the uncertainty and learning to adjust the way in which we have

Climate change is a huge subject matter and as a result can inhibit people from thinking that small changes can make a difference. A growing number of businesses now wish to be more sustainable but are not sure what to do next or what is right for them and their budget. In this blog we

With the country effectively closing down from the end of March 2020 due to the global COVID-19 pandemic, the roll out of smart meters was stopped in its tracks as all non-essential metering works were brought to a halt. As the country started to reopen in the Summer months, non-essential metering works slowly started to