Insights

Our previous blog, released in March, commented on the contrasting market conditions at the time relative to 12 months prior. In the almost 3 months since, the contrast has grown only starker. Prevailing prices at time of writing are just below 70p/th – almost 7 times greater than at the same time in 2020, when […]

Increasingly, suppliers are offering renewable energy contracts to attract customers who want to make environmentally conscious decisions. However, not all renewable energy contracts are the same. Whilst we are all receiving the same energy mix from the grid regardless of whether we choose renewable or not, some customers with all good intentions are being mis-sold

A consumer’s trust in your brand can be a deciding factor in them choosing to buy a product or service from you. Global communications firm, Edelman, conducted a survey that showed that only 34% of people trust the brands they use. It also revealed that 81% of people agree brand trust is a deciding factor

If anyone had said that the majority of 2020 would be spent working from home, we probably wouldn’t have believed them. Although working from home is the ‘norm’ these days, it was something the Apollo Customer Experience team had never needed to do before. Managing a remote contact centre seemed like a daunting task and

BI is helping us to turn data into a valuable asset, and one which various stakeholders across the business can use to boost service quality and customer experience, at the touch of a button BI provides us with near real time data, and we have now provided a self-service functionality for users to tap into

The rise of electric vehicles comes undoubtedly off the back of the desire for a carbon free future but also the increase in choice and style of electric cars available as well. No longer a car of function over style, plug-ins are continuing to take on its fossil fuel counterparts- with new battery electric vehicle

adoption of technology to operate business as usual. According to a McKinsey Global Survey, companies have accelerated the digitisation of their customer interactions and their internal operations by three to four years. This increased investment in tech, welcomes a new era of digitally savvy customers and a new standard that customers expect in service. Greater

The shift to remote working is not only changing how people work day to day, it is also changing how new employees are recruited and hired. The HR department has most certainly been on a learning journey this year, weaving our way through the uncertainty and learning to adjust the way in which we have

Climate change is a huge subject matter and as a result can inhibit people from thinking that small changes can make a difference. A growing number of businesses now wish to be more sustainable but are not sure what to do next or what is right for them and their budget. In this blog we

With the country effectively closing down from the end of March 2020 due to the global COVID-19 pandemic, the roll out of smart meters was stopped in its tracks as all non-essential metering works were brought to a halt. As the country started to reopen in the Summer months, non-essential metering works slowly started to