Insights

If anyone had said that the majority of 2020 would be spent working from home, we probably wouldn’t have believed them. Although working from home is the ‘norm’ these days, it was something the Apollo Customer Experience team had never needed to do before. Managing a remote contact centre seemed like a daunting task and […]

The rise of electric vehicles comes undoubtedly off the back of the desire for a carbon free future but also the increase in choice and style of electric cars available as well. No longer a car of function over style, plug-ins are continuing to take on its fossil fuel counterparts- with new battery electric vehicle

As we adjust to the new normal, with the most significant effects of Covid-19 and related lockdown restrictions hopefully behind us, the gas market too has begun to show some persistent signs of recovery and a return toward its own new normal. Our last blog piece signed off by saying “if we can avoid a

The last blog post in this series commented on an upward trajectory set beginning in August, with gas demand recovering relatively quickly from the lows of the first lockdown fuelling a recovery in prices. However, we signed off then summarising that much uncertainty remained – particularly around whether a second spike could send us back

adoption of technology to operate business as usual. According to a McKinsey Global Survey, companies have accelerated the digitisation of their customer interactions and their internal operations by three to four years. This increased investment in tech, welcomes a new era of digitally savvy customers and a new standard that customers expect in service. Greater

As a business you may be left confused and unsure on the measures in which the Government is putting in place to tackle climate change and the impact that this might have on not only how you operate but on and your utility bills too. On 11th March, Rishi Sunak announced the budget for 2020, although

While going green is a hot topic for UK businesses looking to do the right thing by our planet, ‘Greenwashing’ – when companies make false claims pertaining to the environmental credentials of their products and services – is becoming more and more common.  Coupled with the fact that 50 percent of energy tariffs now claim

As we think about returning to the office, we are reflecting on how we have adapted to working from home and the technology that has supported us through the last 12 months.  It all felt rather clunky when we started, because moving from 200 people in a close contact setting to remote working was a

What is net zero?  Net Zero means achieving balance between the volume of emissions we release into the atmosphere and the amount we take out. The UK Government is the first major economy to set a world-leading target to achieve Net Zero by 2050; this of course is all in a bid to tackle climate

Despite its obvious challenges, 2020 was a record breaking year for Britain’s electricity system. Data shows that 2020 was officially the greenest year on record with an average carbon intensity of 181 gCO2/kWh. During the nation’s first lockdown, we even saw the longest coal free run since the industrial revolution. Record low electricity demand, large