Insights

Our previous blog, released in March, commented on the contrasting market conditions at the time relative to 12 months prior. In the almost 3 months since, the contrast has grown only starker. Prevailing prices at time of writing are just below 70p/th – almost 7 times greater than at the same time in 2020, when […]

Increasingly, suppliers are offering renewable energy contracts to attract customers who want to make environmentally conscious decisions. However, not all renewable energy contracts are the same. Whilst we are all receiving the same energy mix from the grid regardless of whether we choose renewable or not, some customers with all good intentions are being mis-sold

A consumer’s trust in your brand can be a deciding factor in them choosing to buy a product or service from you. Global communications firm, Edelman, conducted a survey that showed that only 34% of people trust the brands they use. It also revealed that 81% of people agree brand trust is a deciding factor

If anyone had said that the majority of 2020 would be spent working from home, we probably wouldn’t have believed them. Although working from home is the ‘norm’ these days, it was something the Apollo Customer Experience team had never needed to do before. Managing a remote contact centre seemed like a daunting task and

The rise of electric vehicles comes undoubtedly off the back of the desire for a carbon free future but also the increase in choice and style of electric cars available as well. No longer a car of function over style, plug-ins are continuing to take on its fossil fuel counterparts- with new battery electric vehicle

As we adjust to the new normal, with the most significant effects of Covid-19 and related lockdown restrictions hopefully behind us, the gas market too has begun to show some persistent signs of recovery and a return toward its own new normal. Our last blog piece signed off by saying “if we can avoid a

The last blog post in this series commented on an upward trajectory set beginning in August, with gas demand recovering relatively quickly from the lows of the first lockdown fuelling a recovery in prices. However, we signed off then summarising that much uncertainty remained – particularly around whether a second spike could send us back

adoption of technology to operate business as usual. According to a McKinsey Global Survey, companies have accelerated the digitisation of their customer interactions and their internal operations by three to four years. This increased investment in tech, welcomes a new era of digitally savvy customers and a new standard that customers expect in service. Greater

As a business you may be left confused and unsure on the measures in which the Government is putting in place to tackle climate change and the impact that this might have on not only how you operate but on and your utility bills too. On 11th March, Rishi Sunak announced the budget for 2020, although