Insights

Explaining Rising Gas Prices – Why and What to Expect

You’ve probably seen that energy prices have been hitting the headlines recently; from the change to the domestic price cap, to reports of highest gas prices in fifteen years, it’s a complicated picture and one we’re sure all of our customers are following with interest – understandably so.  At Niccolo, we pride ourselves on being transparent

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Continuing to support the market at a difficult time

Energy supply is essential for most businesses, yet some suppliers have refused to supply deemed ‘high-risk’ sectors, due to the possible financial instability caused by Covid-19.  Throughout the pandemic, Niccolo has remained open and continued to work hard both internally and with our partners to support customers through this challenging period, and we will continue

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Covid-19 gas market update

As we adjust to the new normal, with the most significant effects of Covid-19 and related lockdown restrictions hopefully behind us, the gas market too has begun to show some persistent signs of recovery and a return toward its own new normal. Our last blog piece signed off by saying “if we can avoid a

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Digitising the customer experience to improve customer support

adoption of technology to operate business as usual. According to a McKinsey Global Survey, companies have accelerated the digitisation of their customer interactions and their internal operations by three to four years. This increased investment in tech, welcomes a new era of digitally savvy customers and a new standard that customers expect in service. Greater

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