Insights

Digitising the customer experience to improve customer support

adoption of technology to operate business as usual. According to a McKinsey Global Survey, companies have accelerated the digitisation of their customer interactions and their internal operations by three to four years. This increased investment in tech, welcomes a new era of digitally savvy customers and a new standard that customers expect in service. Greater […]

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Sparks fly in record breaking year for Britain’s electricity system

Despite its obvious challenges, 2020 was a record breaking year for Britain’s electricity system. Data shows that 2020 was officially the greenest year on record with an average carbon intensity of 181 gCO2/kWh. During the nation’s first lockdown, we even saw the longest coal free run since the industrial revolution. Record low electricity demand, large

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How has gas usage differed between the first and second national lockdowns?

Recently, Analytics Manager Samantha Potter, discussed the first ten days of the second national lockdown and how this had impacted gas usage of some AMR (Automated Meter Reading) device sites across a range of sectors. This week she looks at a more in-depth comparison of the most recent lockdown with the first national lockdown in late March.

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