Terms and Conditions

Non-domestic T&C for contracts entered prior to 11 Nov 21 (version 1.3)– clause 4.4 has been updated to require us to switch customers in 5 working days.

Non-domestic T&Cs for a contract entered after 10 Nov 21 (version 2.1) – clause 4.4 has been updated to require us to switch customers in 5 working days.

Domestic T&Cs – sections 5 and 6 have been updated to require us to switch customers within five working days and to set out our obligations if customers exercise their right to cool off.